Course structure
Course Introduction
- Introductions and course logistics
- Course objectives
Introduction to Troubleshooting
- Discuss troubleshooting techniques
- Describe methods for efficient troubleshooting in a consistent and repeatable manner
Troubleshooting Tools
- Understand how to use Horizon Administrator to troubleshoot View problems
- Understand how to use the command line to troubleshoot View problems
- Understand how to use VMware and third-party tools to identify and troubleshoot View problems
- Interpret log files
Troubleshooting Virtual Desktops
- Analyze, diagnose, and troubleshoot virtual desktop problems
- Use VMware tools to optimize virtual desktops
Troubleshooting USB Connectivity and Printing
- Discuss how View supports connecting USB devices to clients as well as printing to local and remote printers
- Analyze, diagnose, and troubleshoot USB connectivity and printing problems
Troubleshooting Display Protocols
- Discuss the topology and architecture of display protocols in View
- Analyze, diagnose, and troubleshoot Remote Desktop Protocol, Blast Extreme, HTML Access, and PCoIP problems
- Optimize PCoIP and Blast Extreme for performance
Troubleshooting View Composer
- Discuss the architecture, purpose, and benefits of View Composer
- Analyze, diagnose, and troubleshoot View Composer problems
Troubleshooting Instant Clones
- Discuss the architecture, purpose, and benefits of instant clones
- Understand how to create and deploy instant-clone desktop pools
- Analyze, diagnose, and troubleshoot instant-clone problems
Troubleshooting SSL Certificates
- Discuss certificate authority and SSL certificates
- Discuss the proper method to install and replace certificate authority and SSL certificates
- Analyze, diagnose, and troubleshoot SSL certificate problems
Infrastructure
- Discuss how a data center’s infrastructure can affect the performance of a View environment
- Discuss best practices for data center infrastructure for View
